Privacy Policy
A legal disclaimer
Last updated: 07/2025
At Philippou Plumbing Services PTY LTD, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose & protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information:
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Name
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Phone number
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Email address
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Postal and billing address
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Details related to your plumbing service requests
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Information submitted through our website or contact forms
We do not collect sensitive personal information unless it is necessary and you have given consent.
2. How We Collect Personal Information
We collect your personal information directly from you when you:
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Contact us via phone, email or online forms
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Request a quote or book a service
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Interact with us on social media
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Visit our website (cookies and analytics may be used)
3. How We Use Your Information
We use your information to:
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Provide plumbing services and respond to enquiries
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Send quotes, invoices and service-related communication
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Improve our website and customer experience
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Comply with legal obligations
4. Disclosure of Personal Information
We may share your personal information with:
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Service providers or subcontractors directly involved in your job
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IT or website service providers (for system operations)
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Government or legal bodies when required by law
We will never sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes secure storage, password protection & limited access within our team.
6. Access and Correction
You have the right to access and update your personal information. If you believe any information we hold is inaccurate or outdated - please contact us and we will promptly update it.
7. Cookies and Analytics
Our website may use cookies to enhance your browsing experience and collect anonymous data via tools like Google Analytics. You can disable cookies through your browser settings.
8. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
Philippou Plumbing Services PTY LTD
📞 Phone: 9317 0000
📧 Email: service@philippouplumbing.com.au
📍 Address: 45 Cranwell St, Braybrook, VIC 3019
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
